I am not sure what McDSP plug-ins I own. Where can I see my purchases?
McDSP does not maintain user accounts at this time. Instead we rely on your iLok account information for ownership issues. Please log into your iLok account and sort by PUBLISHER NAME to see what McDSP plug-ins you own.
I am trying to make a purchase with your online store and my credit cards keep getting declined at checkout but the provider says it's OK and it works for other sites. What can I do?
This can happen for a variety of reasons. If you are not in the US, it is a common practice for credit cards to prevent foreign transactions as part of their fraud protection. If this is the case, contacting your credit card company may fix the problem and you can request us to try your card again: orders@mcdsp.com.
Or you can place the order again using a different credit card.
Or if you are purchasing a plug-in/bundle, you can also use PayPal.
But let us know if you have attempted multiple orders so that we can delete your extraneous, duplicate order(s.)
Contact orders@mcdsp.com. If you continue to have problems, please contact us at orders@mcdsp.com. We will respond as quickly as possible. In the meantime, all of our plugins have a 14 day trial period.
I purchased some plug-ins. Why can't I see any authorizations in my iLok account?
You should have an activation code listed for each product in your electronic receipt. Log into your iLok account via the iLok License Manager application. Go to the LICENSE menu at the very top and select REDEEM ACTIVATION CODE. Then the authorization will be in the AVAILABLE section of your account. Right click and select ACTIVATE and assign it to an iLok2 or an iLok3. You can also drag it from the list to an iLok2 or an iLok3 activate as well.
I lost my iLok/My iLok was stolen. What can be done to restore my plug-ins?
First, go to ilok.com and file a LOST or STOLEN iLok RMA. Send the RMA# provided to support@mcdsp.com and we do what we can to get you back up and running again.
I just purchased a plug-in but I work on two different systems. May I have another authorization for my second system?
As of v7, our licensing policy is two iLok authorizations per product purchased. This lets you use a single v7 license to authorize each of your two systems!
Please note, utilizing both activations on two systems at the same time requires at least one iLok2 or iLok3 dongle, as iLok accounts can only have one iLok Cloud Session open at a time.
How do I get demo authorizations to check out McDSP plug-ins?
The easiest way to get a demo authorization is to install whatever plug-in[s] you wish to try, Launch your DAW, and when the authorization window comes up, click the TRY button and enter in your iLok information. Be sure you have an iLok2 or iLok 3 connected for the demo auth to be assigned. Thank you for trying McDSP.
Where do various VST plug-ins get installed on Windows systems?
I am running Pro Tools 10 but my v6 plug-ins are not recognized.
You must be running Pro Tools 10.3.8, but Pro Tools 10.3.10 is highly recommended.
Just installed a new version of McDSP plug-ins but they are not recognized by my DAW.
It may be an issue with the copy protection being used. Please go to www.ilok.com and download and install the latest version of the iLok License Manager application and log into your iLok account. Then right click your iLok with your McDSP auths and select SYNCHRONIZE. Once the spinning blue wheel completes, log out and try your DAW again.
How do I know what version my McDSP plug-ins are?
Log into your iLok account and sort by PUBLISHER NAME to see what McDSP plug-ins you own. If they start with ”McDSP…[plug-in name]” they are v4. Otherwise, they will only have the plug-in name and either a “v5” or “v6” after it.
What is the difference between an HD and Native McDSP plug-in?
The difference between HD and Native plug-ins is that the HD plug-ins can run on either your computer's processor or the DSP of an Avid HDX system to keep from taxing your computer's processor. HD plug-ins are also used on VENUE systems for live sound. There is no difference in sound quality since they are the same algorithms and both versions are compatible with the same DAWs and OS Versions. So if you do not own an Avid HDX or VENUE system, all you need is the Native version.
What will happen to my old plug-in instances if I Upgrade to v7?
Installing v7 on a system that currently has v4/v5/v6 installed will automatically replace v4/v5/v6 with v7. Also, using a session with v4/v5/v6 instances in it on a system that has v7 installed and authorized will automatically replace those v4/v5/v6 instances with v7 instances (your settings and automation will automatically carry over to these new v7 instances). However, if you then try to open up that same session again on a system that only has v4/v5/v6 installed and authorized, you will be unsuccessful.
If you fall into any of the following categories, you'll need to retain access to your v4/v5/v6 licenses. Let support@mcdsp.com know if this is the case after you've purchased and processed your Upgrades with the instructions sent to your email address and we will deposit v6 licenses back onto your account for you:
1. You have a second older system that runs macOS 10.12 Sierra or earlier 2. You work with another producer or at another studio that does not have v7 licenses 3. You have sessions that use the VST2 format
I am trying to use one of your VST[2] plug-ins but I cannot find any presets.
Since we only recently released VST2 presets, they are not currently included in the plugins. Please download them at the link below.
