Frequently Asked Questions
Problems With Your Order
- I am not sure what McDSP plug-ins I own. Where can I see my purchases?
- I am trying to make a purchase with your online store and my credit cards keep getting declined at checkout but the provider says it is OK and it works for other sites. What can I do?
- How do I redeem and activate my McDSP ilok authorization?
- I purchased some plug-ins. Why can’t I see any authorizations in my iLok account?
- I lost my iLok/My iLok was stolen. What can be done to restore my plug-ins?
- I just purchased a plug-in but I work on two different systems. May I have another authorization for my second system?
- How do I get demo authorizations to check out McDSP plug-ins?
Set Up and Installation
- Where do the various VST plug-ins get installed on Windows systems?
- Where are the VST3 presets installed on Windows system?
- Why are there no installers for EC-300 or 6034 Ultimate MB for Windows?
- I cannot find where to set up a side chain in my VST plug-ins?
- Where are your manuals located?
- Where can I find the older v5 installers?
- I am running Pro Tools 10 but my v6 plug-ins are not recognized.
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Frequently Asked Questions… Answered