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Frequently Asked Questions

 


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Frequently Asked Questions… Answered

 


I am not sure what McDSP plug-ins I own. Where can I see my purchases?

McDSP does not maintain user accounts at this time. Instead we rely on your iLok account information for ownership issues. Please log into your iLok account and sort by PUBLISHER NAME to see what McDSP plug-ins you own.


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I am trying to make a purchase with your online store and my credit cards keep getting declined at checkout but the provider says it is OK and it works for other sites. What can I do?

If you are outside of the United States please try using “99999” [5 nines] for the ZIP field and try again.


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I purchased some plug-ins. Why can’t I see any authorizations in my iLok account?

You should have an activation code listed for each product in your electronic receipt. Log into your iLok account via the iLok License Manager application. Go to the LICENSE menu at the very top and select REDEEM ACTIVATION CODE. Then the authorization will be in the AVAILABLE section of your account. Right click and select ACTIVATE and assign it to an iLok2 or an iLok3. You can also drag it from the list to an iLok2 or an iLok3 activate as well.
Click for video instructions


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I lost my iLok/My iLok was stolen. What can be done to restore my plug-ins?

First, go to ilok.com and file a LOST or STOLEN iLok RMA. Send the RMA# provided to support@mcdsp.com and we do what we can to get you back up and running again.


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I just purchased a plug-in but I work on two different systems. May I have another authorization for my second system?

Our licensing policy is one iLok authorization per product purchased. However, we only support the iLok dongle method for authorization so you can freely move your authorizations from one system to another.


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How do I get demo authorizations to check out McDSP plug-ins?

The easiest way to get a demo authorization is to install whatever plug-in[s] you wish to try. Launch your DAW and when the authorization window comes up click the TRY button and enter in your iLok information. Be sure you have an iLok2 or iLok 3 connected for the demo auth to be assigned to. Thank you for trying McDSP.


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Where do the various VST plug-ins get installed on Windows systems?

VST install locations:

x64 VST (2) = C:\Program Files\Common Files\Steinberg\VST2
x64 VST3 = C:\Program Files\Common Files\VST3

Win32 VST (2) = C:\Program Files (x86)\Common Files\Steinberg\VST2
Win32 VST3 = C:\Program Files (x86)\Common Files\VST3


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Where are the VST3 presets installed on Windows system?

Location of VST3 presets on Windows

C:/Users//Documents/VST3 Presets/McDSP/


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Why are there no installers for EC-300 or 6034 Ultimate MB for Windows?

We are waiting on a 3rd party issue to be resolved before we can release on Windows platforms. The current estimate we are being given is late Q4 of 2017 to possibly early Q1 of 2018. Our apologies for the delay but it is out of our control at this time. Thank you for your patience and interest in McDSP.


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I cannot find where to set up a side chain in my VST plug-ins?

Unfortunately, side chaining is not supported with our VST3 and VST[2] versions at this time. We hope to have it implemented at a later date but that is still to be determined. Our apologies for the inconvenience and thank you for your patience.


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Where are your manuals located?

Windows – C:/Program Files (x86)/McDSP/

Mac – Boot HD/Appllications/McDSP/


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Where can I find the older v5 installers?

They are located at the very bottom of our downloads page:

Downloads




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I am running Pro Tools 10 but my v6 plug-ins are not recognized.

You must be running Pro Tools 10.3.8, but Pro Tolls 10.3.10 is highly recommended.


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How do I know what version my McDSP plug-ins are?

Log into your iLok account and sort by PUBLISHER NAME to see what McDSP plug-ins you own. If they start with ”McDSP…[plug-in name]” they are v4. Otherwise, they will only have the plug-in name and either a “v5” or “v6” after it.


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What is the difference between an HD and a Native McDSP plug-in?

The difference is that the HD plug-ins can run on either host processors or the DSP’s of an Avid HDX system to keep from taxing your host. There is no difference in sound quality since they are the same algorithms. So if you do not own an Avid HDX system, all you need is the Native version.


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I am trying to use one of your VST[2] plug-ins but I cannot find any presets.

At this time we only have presets for the AAX, Audio Units, and VST3 versions of our plug-ins.


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Do you provide educational discounts to students and teachers?

Yes we do. You can find out more information about McDSP’s EDU program here: http://mcdsp.com/mcdsp-education-program/


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Questions Not here?

If you have questions, please write us at support@mcdsp.com.